Business Letters
01. Directions: In this part, you will read a selection of business letters. Each text is followed by several questions. Select the best answer for each question by clicking on the answer you want to choose.
Vancouver Manufacturing 9102 NW 99* Street, Vancouver Washington 98655 (800)-555-1212 – www.example.com September 25, 2005 Mr. John Taylor Director of Operations ABC corporation 100 E Main Street Vancouver, WA 98685 Dear Mr. Taylor, As our new letterhead indicates, we have recently changed the name of our business from Fort Vancouver Manufacturing to Vancouver Manufacturing. There has been no change in management and we will be providing the same products and fine service in which we have built our reputation in the industry. We would appreciate it if you would bring this announcement to the attention of your accounts payable department and direct them accordingly. Thank you for being one of our valued customers. We appreciate your cooperation in this matter. Al Olsen, President, Vancouver Manufacturing
1. What is the purpose of this letter?
A. To announce a change in company name
B. To announce a change in company management
C. To announce a change in providing products
D. To thank valued customers
thông tin nằm trong câu:As our new letterhead indicates, we have recently changed the name of our business from Fort Vancouver Manufacturing to Vancouver Manufacturing.
2. Who is Mr. Taylor?
A. A customer of ABC Corporation
B. The president of Vancouver Manufacturing
C. The director of Operations at ABC Corporation
D. The accountant at Vancouver Manufacturing
thông tin nằm trong địa chỉ của người nhận thư:Mr. John Taylor, Director of Operations, ABC corporation
3. The word “cooperation” in paragraph 3, line 2 is closest in meaning to?
A. Link
B. Relation
C. Connection
D. Collaboration
"cooperation": sự hợp tác = "collaboration

02. Directions: In this part, you will read a selection of business letters. Each text is followed by several questions. Select the best answer for each question by clicking on the answer you want to choose.
September 30, 2010
Ms. Josephine Boss
Chief Executive Officer
Acme Company
456 Main St.
Philadelphia, PA 12345
Dear Mr. Boss,
I am writing to formally notify you that I am resigning from my position as Administrative Assistant with Acme Company.
My last day of employment will be October 14, as per the terms of my employment contract.
I appreciate the opportunities I have been given at Acme and your professional guidance and support. I wish you and the company success in the future.
Sincerely,
Jill Applicant
1. What is the purpose of this letter?
A. To rearrange the position at Acme Company
B. To announce a resignation
C. To ask for another employment contract
D. To ask for more guidance and support
thông tin nằm trong câu:I am writing to formally notify you that I am resigning from my position as Administrative Assistant with Acme Company.
2. The word “professional” in paragraph 3, line 1 is closest in meaning to?
A. Amateur
B. Dictator
C. Expert
D. Dictatorial
"professional" = "expert": chuyên nghiệp

03. In this part, you will read a selection of business letters. Each text is followed by several questions. Select the best answer for each question by clicking on the answer you want to choose.

39 Levett’s Lane
Bodiam
East Sussex
TN37 7AZ
Customer Services Department
Safety Net Insurance

217 Woodland Park Road
Norwich NR28 5GV

Dear Sir or Madam,
Refund on motor insurance: Policy number 6583 NTFC 0045
In August you sent me a cheque for $103.35 with regard to my motor insurance. The cheque was issued in my maiden name of Smith. However, in June 2004 I married and changed my surname to Jones.
Unfortunately, this means that my bank will not accept your cheque. My bank account is now in my married name. I return the cheque herewith and request that a payment be re-issued in the name of Mrs Sarah Anne Jones.
I also enclose a copy of my marriage certificate so that you may amend my name on your records. My address details remain the same.
Thank you very much for your assistance.
Yours faithfully,
Mrs Sarah Jones

1. Why did Mrs. Jones write this letter?
A. To ask for a new cheque
B. To announce that she had married
C. To ask for a payment in her married name
D. To buy a new kind of motor insurance
thông tin nằm trong câu:I return the cheque herewith and request that a payment be